Terms and Conditions
By accessing this website you agree to these terms and conditions. If you do not agree to them, you may not use this website and should leave it immediately. The http:/ /www.castlebakerywales.co.uk website is provided solely for your personal use by Certain Promise Ltd
You should not use this website for commercial purposes - All Trade Enquiries should be sent to the following E-Mail address: - firstname.lastname@example.org
We may change the www.castlebakerywales.co.uk website and correct or update information (including product information) on it at any time without notice.
Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website.
We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. Accessing the website is entirely at your own risk.
You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.
From time to time the Certain Promise Ltd website http://www.castlebakerywales.co.uk may contain hyperlinks to Web sites operated by other parties. Such hyperlinks are provided for your reference only. We may not control such Web sites and are not always responsible for their contents. Our inclusion of hyperlinks to such Web sites does not imply any endorsement of the material on such Web sites.
We have taken great care in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual product and packaging. Before you place an order you should read the following:
Acceptance of your order
These pages form part of these terms and conditions and contain important information about your order. By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full.
If the Billing details for your order are the same as your Delivery address details, by placing an order on the website you confirm that you are the person referred to in the Delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the Billing details.
Visitors under the age of 16 should not register with this website or submit any information to us
Acceptance of your Order
Certain Promise Ltd has title to, and owns, the goods until Property passes to the Buyer in accordance with these Terms and Conditions of Sale.
Shortly after you have placed an order with us by pressing the ‘Make a Payment Button’ an E-Mail will be sent to you acknowledging the exact details of your order. This E-Mail is not an order confirmation or order acceptance from Certain Promise Ltd
Order acceptance and the completion of the contract between you and Certain Pronise Ltd will take place when your order is dispatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below.
Except for goods that are made to your specifications, we do not take payment for your goods until the order is ready for dispatch. Specially ordered goods and goods that are made to your specifications will be charged for on receipt by us of your order.
Non-acceptance of an order may be a result of one of the following:
The product you ordered being out of stock - see Product
Our inability to obtain authorisation for your payment
The identification of a pricing or product description error
Failure to meet the eligibility to order criteria set out in the Terms and Conditions
Internet orders will be confirmed by E-Mail. Should you not receive confirmation within 9 business days, please contact email@example.com
We are closed on ALL UK Bank Holidays and ALL UK Public Holidays.
If you wish to cancel your order please: -
a) please contact firstname.lastname@example.org
b) Return your acknowledgement E-Mail to us stating your intention to cancel the order
It may not always be possible to stop an order from being dispatched, as we endeavor to process orders as quickly as we can.
We accept payment byPayPal, Sagepay, Visa, MasterCard, Diners Club, JCB, Switch and Solo.
Please note that Certain Promise Ltd does not accept cash, cheques or gift vouchers as payment online.
Prices may change and offers may be withdrawn at any time.
All prices shown on the website are in GBP and are inclusive of UK VAT, where applicable.
Product Availability / Information
If any item or items that you order cannot be supplied, are subject to a delay or the price is higher than that shown on your order, we will try to contact you at the E-mail address you provided when placing your order. If we cannot contact you or receive no response to our E-mail, we will continue to process the remaining items on your order.
All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the substitute item will be of equal or greater value than the item that it replaces.
Substitutions will only be made with your prior consent.
Please allow up to 2 days for delivery of products you have purchased on the http://www.castlebakerywales.co.uk/
1. UK Mainland Delivery – Gross Weight up to 1 Kilo:
There is NO CHARGE for postage and packing on orders sent to a single UK mainland address.
2. Non UK Mainland Delivery: - Gross Weight up to 1 Kilo:
(Includes: Northern Ireland, Channel Islands, Isle of Man and the Scottish Isles)
3. UK Mainland / Non UK Mainland Delivery of Large / Bulky Goods – Gross Weight 1 Kilo and over
Large and bulky goods are subject to additional carriage charges and delivery times may vary and therefore we are unable to quote a standard delivery charge online for orders over 1kg.
Our Services Department will contact you to advise you of the delivery charge before the order is dispatched.
Delivery shall be effected by Certain Promise Ltd in accordance with Incoterms - Incoterms means the international rules for the interpretation of trade terms of the International Chamber of Commerce in force at the date the Contract is made. Unless the context otherwise requires, any term or expression which is defined in or given a particular meaning by the provisions of Incoterms shall have the same meaning in these Conditions. If there is any conflict between the provisions of Incoterms and these Conditions, the latter shall prevail.
We reserve the right to withdraw international delivery at anytime.
Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by Certain Promise Ltd to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Buyer in respect of any one or more instalments shall not entitle the Buyer to treat the Contract as a whole as repudiated.
If the Buyer fails to take delivery of the Goods or fails to give Certain Promise Ltd adequate delivery instructions then, without prejudice to any other right or remedy available, Certain Promise Ltd may:
Store the Goods until actual delivery and charge the Buyer for the reasonable costs (including insurance) of storage; or,
Sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the Price or,
Charge the Buyer for any shortfall below the Price under the Contract.
International deliveries may be subject to import controls and other regulations imposed by the Government of the country of destination specified in your order. Before you place an order you MUST ensure that there are no Import Regulations governing or preventing import of the goods into the country of destination specified in your order.
Any such charges or other loss whatsoever and howsoever caused as a result of your failure to carry out the necessary checks must be borne by you as they are entirely beyond the control of Certain Promise Ltd.
We cannot be held accountable for delays in delivery due to the exercise of such import controls and other regulations.
International deliveries may be subject to import duties and taxes, levied once the products reach their destination. Any such charges must be borne by you and are beyond the control of Certain Promise Ltd. Packages may also be subject to opening and inspection by local customs officials and therefore Certain Promise Ltd cannot guarantee the condition in which the package may arrive. For further information please contact your local customs office.
We cannot be held accountable for delays in delivery due to Customs Clearance.
Risk of damage to or loss of the Goods shall pass to the Buyer in accordance with the Incoterm agreed between the Buyer and Certain Promse Ltd.
Certain Promise Ltd is committed to ensuring your Internet shopping needs with us are met through a quality service. In the unlikely event that you are not entirely satisfied with your order, the statements that follow explain what you can do and expect from us.
An unsatisfactory item.
Please tell us why you are not satisfied; if we agree we will do all we can to improve and we will be happy to make you a refund for the value of the goods with a deduction for postal charges. Or we will resend your order with amendments for which we reserve the right to re-charge for packaging and postage costs.
To make a complaint
Please make your complaint in writing by e-mail to the address shown in the ‘Contact us’ section of this web site.
Certain Promise Ltd e-mail, Telephone, and Postal address can be found at the Contact us section of this web site. ‘click’ on Contact Us.
All website design, text, images and graphics and the selection and arrangement thereof on our website(s), is the copyright of Certain Promise Ltd.
Permission is granted to electronically copy and to print portions of our website(s) for the sole purpose of placing an order through Certain Promise Ltd, or to use our website(s) as a shopping resource.
Any other use of materials on our website(s), including reproduction for purposes other than those noted above, modification, distribution or republication any part of it without the prior written permission of Certain Promise Ltd is strictly prohibited.
The names, images and logos identifying Certain Promise Ltd, or third parties and their products and services are subject to copyright, design rights and trade marks of Castle Bakery Ltd and/or third parties.
Nothing contained in these terms shall be construed as conferring by implication, estoppels or otherwise any licence or right to use any trademark, patent, design right or copyright of Certain Promise Ltd, or any other third party.
Liability and Indemnity
We do not exclude or limit our liability or the liability of any other person for death or personal injury resulting from our or their negligence or for fraudulent misrepresentation. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.
We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us).
You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.
We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.
The website is controlled and operated in the UK. These Terms and Conditions and all matters connected with any order you place via our website are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or any order you place on the website.
Data Protection and Privacy Statement
We are committed to protecting your privacy online. Please read this section carefully. Internet shopping on our Shopping Mall will require you to provide us with your name address and other information relevant to successfully complete your purchase order.
Personal information provided to us by you will be held by Certain Promise Ltd we will not share this information with third parties except if required to do so by Law.
Occasionally we may contact you by e-mail to advise you about our products and promotions.
Please be assured that your personal information will only be used to ensure your orders and requirements are met efficiently within a safe and secure environment. We request you to keep secure any user names and passwords issued to you for your use on our web site.
Should you have any further enquiries, please make contact. See our contact detail ‘click’ on ‘Contact Us’
If any of these terms and conditions is invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.